Privacy policy

 

 

Introduction

This document outlines the areas of user privacy that are of concern and explains the responsibilities and expectations placed upon Arcanu and its users. Arcanu gathers and handles data from a variety of sources, including its website, email correspondence, third-party sales platforms like Amazon and eBay, and telecommunications regulations related to lawful business practice and data protection and privacy. The Data Protection Act 2018, LBP Regulations, and GDPR also inform the way Arcanu processes this data. Arcanu processes this data based on contractual obligations, meaning that it is necessary to fulfil the terms of a contract or take specific actions before entering into a contract. This policy will also include information about how Arcanu processes, stores, and safeguards user data and information.

 

The website

The owners of this website are dedicated to safeguarding user privacy and take proactive measures to ensure that their visitors' privacy is protected. This website adheres to all national laws and regulations in the UK regarding user privacy.

 

Use of cookies

We have implemented the use of cookies on our website to help remember the personal settings that you have chosen. However, we do not use cookies to collect information that identifies you personally in any other context. Additionally, most of the cookies we use are automatically deleted from your computer once you leave our website or shortly thereafter.

To assist with navigating our website and utilizing its features, we utilize anonymous session cookies that disappear once you close your browser. If you are a registered user and log into the website, your session cookie will also include your user ID so that we may verify which services you are authorized to access.

In order to better understand how our visitors use our website, we utilize tracking software provided by Google Analytics. This software uses cookies to track visitor usage and will save a cookie to your computer's hard drive. However, no personal information is stored, saved, or collected.

If you wish to deny the use and saving of cookies from our website onto your computer's hard drive, you may adjust your web browser's security settings to block all cookies from our website and its external serving vendors.

Personal information

When using our website, software applications, or services, you might be asked to share personal information like your name, address, email, and account details. This information is necessary for the administration of our website, applications, client databases, and marketing material. We guarantee that any personal information you provide is kept secure in compliance with the General Data Protection Regulation (EU) 2016/679, as adopted into law of the United Kingdom in the Data Protection Act 2018. Additionally, by providing your telephone and email details, you agree to allow us to contact you using that method. You have the right to request a copy of the personal information we have on file for you at any time. If you would like to receive a copy of this information or be removed from our database, please reach out to us at support@arcanu.com.

We may share your information with third-party service providers, including Google, to perform services on our behalf, such as analytics, advertising, and website functionality, in accordance with their privacy policies and applicable laws

We utilise Google Ads Enhanced Conversions to improve the accuracy and effectiveness of our advertising campaigns. This feature allows us to securely match conversion data with ad interactions, providing more precise insights. The data collected may include customer information such as email addresses, phone numbers, or other identifiers, which are encrypted and transmitted securely to Google & anonymised in compliance with industry standards. We do not sell, share, or misuse any personal information collected through this feature. All data is handled in accordance with applicable data protection regulations, including GDPR and CCPA, to ensure your privacy is safeguarded. For more details on how Google processes data, please refer to Google’s Privacy Policy.

 

How we collect and use your data

Arcanu has two ways of gathering information: Directly Provided Data and User Authorised Data. Directly Provided Data is information that you voluntarily give us when you sign up for our site, purchase our products, or communicate with us. This can be done by filling in text boxes or completing registration forms.

User Authorised Data is information that we obtain from your other accounts with your permission. This can be done through social media or by allowing us to access your location data when using our website on your smartphone.

We make sure that we do not hold onto your personal information any longer than necessary. We only keep it for as long as your account is active or as needed to provide our services to you. If you ever contact our team, we may hold onto your information for as long as necessary to provide support-related reporting and trend analysis. However, if it is required by law or necessary to meet regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our Terms and Conditions, we may retain some of your information for a limited period of time even after you have closed your account or it is no longer needed to provide our services to you.

Arcanu will not sell or rent your personally identifiable information, gathered as a result of filling out the site registration form, to anyone.

 

Deciding how we use your information

At Arcanu, we value your trust in us with your personal information, and we are dedicated to ensuring that you have control over your privacy and security. It is your decision to provide us with your personally identifiable information, and as such, we are committed to providing you with the following options:

- You have the option to confirm any information you have submitted to us by contacting our customer service team at support@arcanu.com. Please note that we may need proof of identity before we can disclose any information, such as your email address or home address.

- You can also reach out to us using the same method to modify, correct, or delete any personal information we have about you that is under our control. However, please be aware that if you have shared any information on social media platforms, it may remain visible even after you delete your account.

- If you have an account with us, we create an account reference containing relevant contact information. You are free to close your account by writing to us, but we may need to keep archived copies of your information for legal or business reasons (such as fraud prevention).

- You can update your contact information at any time by contacting our customer service team, whose contact information can be found on our website.

- We will not send any marketing material without your consent. If you have opted in to receive marketing information but no longer wish to, you can unsubscribe using the details included in the marketing communication.

- You can request a readable copy of your personal data at any time by contacting support@arcanu.com.

- We will only share your data with our partner companies when necessary to fulfil our contracts with you or to maintain our systems.

Please note that we are constantly reviewing our data processing and protection policies, and as a result, changes to our policies may occur at any time. We will make every effort to notify you of any changes.

 

Terms and Conditions

If you haven’t found what you were looking for in our privacy policy, it may be worth looking at our terms and conditions which can be found here.